Your details, and what we do with them
Reviewed 25 September 2026
What we collect from families
If you ask an agency to call you, we store your name, your phone or email, your message and the agency you chose. If you tap an agency’s phone number or ask for its rate card, we record that it happened, not who you are.
What we collect from agencies
The claim form: agency name, license number, and the contact person’s name, role, email and phone. The rate card and the name and title of the person who signed it, which are published.
Who sees it
Only the agency you chose, and the Home Care Rate Card team, who may pass your request to the agency by phone or email. Our providers host the site (Netlify) and the database (Supabase) for us. We never sell your details or pass them to other agencies, referral services or advertisers.
How long we keep it
Callback details for twelve months, then we delete them. Counts of calls and requests are kept without personal details.
Cookies
We set no advertising or analytics cookies. The admin area uses one cookie to keep our team signed in.
Your choices
Ask us to see, correct or delete your details through the contact page, and we will do it.
A wrong price, a question, or a request about your details:
Contact us